Privacy Policy

1. Introduction

This Privacy Policy explains how TalkPebble (TalkPebble: Speech & Language) handles information in connection with:

• Our website at https://talkpebble.com
• The TalkPebble mobile application for parents and caregivers
• Related online services we operate to support those products (such as our API)

TalkPebble provides educational content and parent-guided tools to support children's communication development at home. It is not a clinical service and does not provide diagnosis or treatment.

By using our website or mobile app, you acknowledge this policy. If you do not agree, please do not use TalkPebble.

2. Who This Policy Covers

TalkPebble is intended for parents and caregivers. Accounts are created by adults. We do not offer child self-signup. When caregivers enter information about a child, that information is provided by the adult account holder.

The public website is primarily informational. Parent accounts are created in the mobile app. The website also offers an optional Early Access signup so interested parents can share an email address and a child’s age range to hear when TalkPebble is ready.

3. Information You Provide

Depending on how you use TalkPebble, you may provide:

• Early Access signup (website): your email address and a child’s age range (age band only — not a name or date of birth), so we can contact you about TalkPebble early access
• Account information:email address and, if you choose email sign-up, a password (stored hashed on our servers). You may also sign in with Google; in that case we receive information from Google needed to authenticate you (such as your Google account identifier, email address, and display name) according to Google's terms and your Google account settings. We store related account identifiers on our servers.
• Parent / caregiver profile: such as name and optional phone number
• Child-related information you enter: such as child name, date of birth, gender, language preferences, concerns, and optional background observations you choose to share
• Communication Check responses: answers you submit in the parent-guided Communication Check and related session metadata stored for your account
• Activity practice records: when you complete activities in the app, we may store completion records on our servers (such as which activity, date, how it went, optional notes, and tags you select about what you noticed). These are tied to your child profile.
• Notification preferences: whether you have turned on daily practice reminders in the app (you can change this in Profile)
• Feedback you submit: optional category, message text, and context such as which screen you were on. Please do not include personal information about your child in feedback messages.
• Online therapist interest: if you ask to be notified when online therapist booking opens, we store that request with your account
• Messages you send us: if you email info@talkpebble.com, we receive the content of that message
• Staff admin credentials: for internal admin tools only (not part of the public parent experience)

Some information (for example vocabulary lists, goals, and daily check-ins on Home) may be stored primarily on your device. Other information (such as account, profile, Communication Check data, activity completion records, notification registrations, and feedback you submit) may be stored on our servers so you can use the app across sessions and devices.

4. Automatically Collected Information

Like most online services, our hosting and delivery infrastructure may automatically process technical information such as IP address, browser or device type, pages or screens viewed, approximate timing of visits, and diagnostic request metadata. This may occur through server logs or similar mechanisms operated by our hosting providers.

When you use the mobile app, our servers may also receive technical request data needed to authenticate you and operate the API (for example, auth tokens you present with requests).

Push notifications (mobile app): If you allow notifications on your device and are signed in, the app may register a device push token with our servers so we can send you reminders or other TalkPebble messages you have opted into (such as daily practice reminders). We store the push token, device platform (for example Android or iOS), and whether the registration is active. You can turn off daily reminders in Profile or disable notifications for TalkPebble in your device settings. Push delivery is handled through the Expo push notification service on our behalf.

5. Analytics

We use analytics to understand how TalkPebble is used and to improve the product. We do not use advertising trackers or marketing pixels in the current website or mobile app based on the current product configuration.

• Website: In production, the website uses Vercel Analytics for aggregated traffic insights. When configured, we also use PostHog for a small set of named Early Access funnel events (for example CTA clicks and form completion outcomes). Those events do not include your email, child age band, or form field values. We do not enable PostHog session replay or autocapture on the website.
• Mobile app: We use PostHog for product analytics and privacy-safe exception reporting. This may include events such as account actions, which main tabs you open, approximate time spent on those tabs, and high-level product actions (for example starting or completing a Communication Check or activity flow). We associate analytics with your internal account identifier after you sign in. We configure PostHog without session replay and without touch autocapture for TalkPebble mobile.

Analytics events are designed to avoid sending child names, dates of birth, Communication Check answer text, or free-text notes. No analytics system is perfect; we aim to keep analytics limited to product usage.

Admin authentication on the website uses cookies solely for staff access to internal tools.

6. Children's Privacy

TalkPebble is for parents and caregivers. We do not knowingly allow children to create independent accounts. We do not knowingly collect personal information directly from children as account holders.

Caregivers may enter information about their child so the app can provide age-appropriate educational guidance. If you believe a child has provided personal information to us in a way that is inconsistent with this policy, contact us at info@talkpebble.com so we can review and delete it where appropriate.

We do not claim certified COPPA, GDPR, or similar compliance as a formal status in this policy. Practices should be reviewed with qualified counsel for your launch markets. See also our Children’s Privacy page and COPPA notice.

7. How We Use Information

We may use information we receive to:

• Operate, maintain, and improve the website and mobile app
• Contact you about TalkPebble early access when you join the Early Access list on the website
• Create and manage caregiver accounts and authenticate signed-in users (including Google Sign-In)
• Provide parent-guided features such as profiles, Communication Check, and related flows
• Send optional push notifications you have opted into (for example daily practice reminders)
• Respond to in-app feedback and therapist-interest requests
• Understand product usage through analytics (including PostHog on mobile)
• Respond to messages you send us
• Protect the security and integrity of our services
• Comply with legal obligations where applicable

We do not sell personal information.

8. Service Providers

We use service providers to help operate TalkPebble. These providers process information only as needed to provide their services to us, subject to their own terms and privacy practices. Categories may include:

• Website hosting and delivery (for example Vercel)
• Application programming interface (API) hosting
• Database hosting for account and app data
• Product analytics (PostHog for mobile and Early Access funnel events; Vercel Analytics for website traffic)
• Push notification delivery (Expo push notification service when notifications are enabled)
• Google Sign-In (when you choose Continue with Google in the app; governed by Google's privacy policy)

9. Data Retention

We retain account and related personal data for as long as your account remains active, or as otherwise reasonably needed to provide TalkPebble and the purposes described in this policy, unless a longer period is required by law.

If you delete your account in the TalkPebble app, access is blocked immediately and permanent erasure is scheduled after a 30-day recovery window (you can restore during that window). We then delete or permanently de-identify account-related personal data as described on our Delete Account page, subject to limited retention where required or permitted by law. Aggregated or de-identified analytics that can no longer reasonably identify you may be retained.

Device-local data remains on your device until you clear it in the app, uninstall the app, or otherwise remove it through your device settings.

10. Data Security

We take reasonable administrative and technical measures appropriate to the nature of the information we handle (for example, hashed passwords and encrypted transport for production API traffic). No method of transmission or storage is completely secure, and we cannot guarantee absolute security. More detail is on our Security page.

11. International Users / Transfers

TalkPebble may be accessed from different countries. If you access our services from outside the location where our servers or service providers operate, your information may be processed in other countries (including, for example, where our hosting or analytics providers are located). Those countries may have different data-protection laws than your own.

12. Your Privacy Rights

Depending on where you live, you may have rights to request access to, correction of, or deletion of personal information we hold about you, or to object to certain processing. To make a request, contact us at info@talkpebble.com. We may need to verify your request before responding.

To delete your TalkPebble mobile account, follow the instructions on our Delete Account page.

13. Third-Party Links and Sign-In

Our website or app may link to third-party sites or resources. We are not responsible for the privacy practices of those sites. Review their policies before providing information to them.

If you use Google Sign-In, Google processes information according to Google's privacy policy and your Google account settings. We receive only what is needed to create or sign in to your TalkPebble account.

14. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page will change when we do. Continued use of TalkPebble after updates means you accept the revised policy.

15. Contact Us

Questions about this Privacy Policy or TalkPebble’s privacy practices can be sent to:

TalkPebble: Speech & Language
Website: https://talkpebble.com
Email: info@talkpebble.com