Delete Account

1. Overview

This page explains how to delete a TalkPebble account and related personal data associated with the TalkPebble mobile app. The public website at https://talkpebble.com does not currently offer public parent account signup.

If you created an account in the TalkPebble app (with email and password or Google Sign-In) and want it removed, use the in-app steps below. Related policies: Privacy Policy and Terms of Use.

2. How to Delete Your Account in the App

The primary way to delete your TalkPebble account is from the mobile app:

1. Open TalkPebble and sign in to the account you want to delete.
2. Go to Profile.
3. Tap Delete account and confirm both prompts.

When you confirm, you are signed out immediately. Access to the account is blocked right away, and push notifications for that account stop. Your account and child data are then scheduled for permanent deletion after a 30-day recovery window.

3. Restore During the Recovery Window

For 30 days after you request deletion, you can cancel the request and keep your data by restoring the account:

• Open TalkPebble and try to sign in with the same email and password, or with the same Google account.
• When prompted that the account is scheduled for deletion, choose Restore account.

After a successful restore, you can sign in and use TalkPebble again with your existing data. If the recovery window ends without a restore, the account is permanently erased and cannot be recovered.

4. What We Delete

When permanent deletion runs after the recovery window (or after we complete a verified support request), we delete or permanently de-identify account-related personal data associated with your TalkPebble account, which may include:

• Account credentials and login identifiers (such as email)
• Parent and child profile information you provided
• Communication-check responses and related session data stored for your account
• Activity completion records tied to your child profile
• Push notification device registrations and notification preferences
• In-app feedback and online therapist interest tied to your account
• Product analytics data tied to your account in our analytics provider (PostHog), where we can reasonably identify and remove or de-identify it
• Other app data tied to your account that we no longer need to retain

Anonymous notification delivery history may remain with account identifiers removed. Device copies of data (for example local profile or progress caches) are cleared when you delete the account in the app on that device, or when you uninstall the app.

5. What May Be Retained

We may retain limited information when required or permitted by law, such as:

• Records needed to complete or document the deletion request
• Information required for security, fraud prevention, or legal compliance
• Aggregated or de-identified data that can no longer reasonably identify you

Separately, technical logs from our website hosting, API hosting, or delivery providers (for example IP addresses in server logs) and aggregated analytics may be retained according to those systems' normal retention practices and are not the same as your TalkPebble app account profile.

6. Timing

In-app deletion schedules permanent erasure 30 days after you confirm the request. During that window the account stays blocked and can be restored as described above. After the window ends, permanent deletion is processed automatically.

If you contact us by email instead (for example because you cannot access the app), we aim to process verified deletion requests within 30 days of receiving a complete request. If we need more information to verify your identity, the timeline starts after we receive that confirmation.

7. After Deletion

Once your account is permanently deleted, you will no longer be able to sign in or restore it. If you use TalkPebble again later, you will need to create a new account. Deleting your TalkPebble account does not uninstall the app from your device; you can remove the app through your device settings or app store.

8. Need Help?

If you cannot use the in-app delete flow, email us at info@talkpebble.com from the email address linked to your TalkPebble account (including the email on your Google account if you sign in with Google). Use the subject line Delete my TalkPebble account, and include the account email and any details that help us verify ownership (for example, the parent name on the profile).

TalkPebble: Speech & Language
Website: https://talkpebble.com
Email: info@talkpebble.com